Pavel Moroz
AI product and technology leader. Conversational AI and LLM agents in production.
7+ years building and scaling AI agents and automation in healthcare, fintech and telecom: from product strategy and architecture to evals, observability and measured production impact.
- MEDvidi (US telehealth, 2025 to 2026): launched SMS, voice and live-chat agents from scratch on LangGraph. 40% of SMS sessions closed by the agent with no staff; patient response time from about 30 minutes to under 1 minute.
- MTS AI (telecom, 2023 to 2025): led a 50-person team; shipped the first commercial LLM integration in MTS Group, automation up 10% with satisfaction held; 667+ model versions, 20+ production models.
- Alfa-Bank (banking, 2019 to 2023): built pre-release evaluation and automated release validation for the bank's assistant platform; predictive flows raised automation by 20%; #1 bank chatbot in Russia (Markswebb, 2022).
Now: agent quality audits and fractional AI product management
For startups with an LLM agent in production that need to know how often it is wrong, why, and how to stop regressions. See the offer.